Covid-19 procedure update

Dear valued clients, As a result of the heightened Covid risk for clients and staff, we have introduced a new procedure effective from Monday 16th August. This is being implemented to limit exposure, be assured we will keep you informed throughout the process.

How it will work:

• Your details will be confirmed when you make your appointment

• When you arrive for your appointment stay in your car and call our reception on 02 4655 0777. Our reception staff will then alert the veterinary team of your arrival.

• A vet, final year veterinary student or vet nurse will come to your vehicle and take a history. (both the staff member and you should be wearing a mask when speaking)

• Your animal will then be brought into the hospital by our team

• You will be asked to wait outside in your car

• A vet will examine your animal then call you to discuss

• The veterinarian will obtain permission from you relating to recommended procedures and medications

• Our reception team will then call you in regards to any administrative requirements and payment - You can pay over the phone, or admin staff can take the EFTPOS machine to your vehicle

• Your animal will be returned to your car Thank you for being understanding through this difficult time; please be assured we are committed to providing quality veterinary care to your animals and are doing our best to make this as easy as possible.

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